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Shanghai, China (April 14, 2020) - Life has been tough for residents of Wuhan and other cities in China’s Hubei Province who have been confined to their homes since January 23 since the onset of COVID-19.

中国上海（2020年4月2日）—— 自2020年1月23日开始采取封城措施以来，身处新冠肺炎疫情中心的武汉及湖北其他地市居民的生活无疑陷入了困境。

However, some joy has been brought to residents who are also Club Wyndham Asia members during the lockdown. All Club Wyndham Asia members in China were contacted by their member services team within days after their self-isolation was announced with messages of support, along with an invitation to participate in some fun activities to help break the boredom and bring them some joy.

在这样的艰难时局中，温德姆亚洲度假会却为疫区的会员朋友们带去了阵阵欢笑。度假会中国客服团队不仅及时联系了每一位正在进行自我隔离的中国会员，温情抚慰，真诚关心，还积极邀请大家参与由度假会主办的多姿多彩的线上趣味活动，希望让大家在这样特殊的时刻依然能够展露一丝明媚的笑颜。

“Wuhan members thank Club Wyndham for its humanised service. Although we were trapped in the epidemic area, we felt the warmth. Wuhan is refueling, we will definitely survive the epidemic!” said Wuhan resident, Zhong Yuan Ming.

一位身处武汉的温德姆度假会会员陈艳丽女士(微信名”中原胡”)写道：“武汉会员感谢温德姆度假会的人性化服务。虽然我们身处疫区，但我们依然感受到了春天般的温暖。武汉加油，我们一定会战胜这次疫情！”

Club Wyndham Asia has also awarded bonus holiday points (the currency of the club) to all its members in Hubei Province, as well as to its members who are frontline medical workers in China in appreciation for their selfless service.

除了向所有湖北省会员赠送奖励度假积分外，温德姆亚洲度假会也向会员中奋战在中国抗疫一线的医疗工作者赠送了度假积分，所有积分均可作为度假会货币预定出行假期。

 “In order to make our Chinese members' life at home more colourful, they were invited to participate in a ‘Win A Joyful Trip’ activity, which encouraged them to participate actively. We invited families to take a selfie with the look on their faces they would have once they had reached their dream holiday destination. Then, for a bit of fun, our Club Wyndham Asia team used Photoshop to drop the dream vacation destination into the background and sent it back to our members.

A key part of the online campaign was sharing those photos from our members on social media, so their families, friends and others could enjoy the fun, but most importantly vote for them to win a dream holiday in an amazing destination, such as Phuket, Bali or Hawaii,” said Nicole Li, Vice President, Marketing Operations, China Business Development, Club Wyndham Asia.

温德姆亚洲度假会营销运营及中国业务开发副总裁Nicole女士表示：“为了让我们中国会员的居家隔离生活更加丰富多彩，我们特意举办了一场“云想象 赢真假期”特别活动，邀请大家积极参与。我们鼓励会员们想象自己和家人在梦想度假地旅游时会流露出的表情和动作，并拍摄一张自己和家人的照片；接下来就是好玩的地方了，温德姆亚洲度假会中国团队会小编来帮助他们在云端“实现”会员家庭期望的梦想假期，并邀请他们的亲友助阵投票，靠人气为他们支持的家庭赢得真实的度假会假期大奖，期待在不久的将来让这些获奖家庭去到夏威夷、普吉岛、巴厘岛等度假胜地实现美好假期。”

“The idea was to paint a picture of a brighter future so our members could be given something joyful to look forward to in what has been a very difficult time,” she added.

Nicole女士补充道：“我们希望通过这样一种活动，让我们的会员朋友们可以畅想美好的明天，在这样一个艰难的时刻，也能开心一笑，保持愉悦的心情。”

Each member in China also received a personalised phone call from Club Wyndham Asia support staff, along with WeChat and email messages of support. Within two days of the initiative, 40 percent of members had joined the activity.

与此同时，每个中国会员都接到了来自温德姆亚洲度假会客服团队的一对一关怀致电，当然，微信消息和邮件沟通也必不可少。在短短两天的征集过程中，超过40%的会员积极踊跃地参与了活动。

“We are in Wuhan! I was informed that we would be unable to travel since the closure of Wuhan on January 23. Club Wyndham's customer service staff responded quickly and completed the cancellation without any penalty. They gave us care and support and were very warm and we are very moved,” said Yan Li, Wuhan resident.

另一位武汉会员表示：“我们就在武汉！因为1月23日武汉封城，本来很遗憾我不能按原计划通过度假会出行。但很快，温德姆度假会的客户团队就联系上我，并为我免费取消了预定。他们非常关心支持我们，我们真的很感动！”

Part of hospitality giant Wyndham Destinations, Inc. (NYSE:WYND), the world's largest vacation ownership and exchange company, Club Wyndham Asia gives its members access to over 4,500 global destinations. In addition, members enjoy access to a tiered selection of fantastic benefits in accordance with their holiday needs and membership level.

温德姆亚洲度假会隶属于全球最大的度假会籍及交换公司——温德姆寰球(纳斯达克代码：WYND)。作为酒店业巨头之一，温德姆寰球为会员提供全球超过4500个度假目的地，会员可根据度假需求和会员等级享受一系列精彩权益。

About Club Wyndham Asia:

关于温德姆亚洲度假会

Club Wyndham Asia, a vacation club brand of Wyndham Destinations, is a flexible points-based reservation and exchange system that opens the door to a world of holiday possibilities. Club properties are selected with comfort and convenience in mind, promising a home away from home in some of the world’s most exciting holiday destinations. In addition, Club Wyndham Asia members enjoy access to a tiered selection of exclusive benefits, in accordance with their holiday needs and Membership level. From cosmopolitan Singapore to culturally diverse China, exotic Indonesia, Australia, New Zealand and the USA, Club Wyndham Asia membership gives singles, couples, families and friends the freedom to travel from one spectacular destination to the next, year after year. Club Wyndham Asia - where everywhere feels like home. Visit: clubwyndhamasia.com for more information.

温德姆亚洲度假会是温德姆寰球旗下度假会品牌之一，其灵活的积分制预定及交换系统为会员家庭提供环球度假旅行机遇。度假会旗下酒店物业位于世界各地最激动人心的度假目的地，提供舒适便捷的入住体验，让您在旅途中亦能体会到家的温馨。与此同时，温德姆亚洲度假会会员可根据度假需求和会员等级，享受一系列精彩权益。温德姆亚洲度假会会籍让个人和家庭旅游者充分享有度假的自由，无论是繁华都市新加坡，还是文明古国中国，亦或是洋溢着异域风情的新加坡、澳大利亚、新西兰和美国，年复一年在永生难忘的度假胜地体验精彩假期。温德姆亚洲度假会：浏览clubwyndhamasia.com 网站了解更多信息。

About Wyndham Destinations

关于温德姆寰球

Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. As the world’s largest vacation ownership and exchange company, Wyndham Destinations offers everyday travelers the opportunity to own, exchange or rent their vacation experience while enjoying the quality, flexibility and value that Wyndham delivers. The company’s global presence in approximately 110 countries means more vacation choices for its four million members and owner families, with more than 220 resorts which offer a contemporary take on the timeshare model – including vacation club brands Club Wyndham^®, WorldMark® by Wyndham, and Margaritaville Vacation Club^® by Wyndham – 4,300 affiliated resorts through RCI, the world’s leader in vacation exchange, and 9,000 rental properties from coast to coast through Wyndham Vacation Rentals, North America’s largest professionally managed vacation rental business. Year after year, a worldwide team of 25,000 associates delivers exceptional vacation experiences to families around the globe as they make memories to last a lifetime. At Wyndham Destinations, our world is your destination. Learn more at WyndhamDestinations.com. Connect with us on Twitter: @WynDestinations; Facebook: @WyndhamDestinations; Instagram: @WyndhamDestinations; YouTube: @WyndhamDestinations; and LinkedIn: @WyndhamDestinations.

温德姆寰球(纳斯达克代码：WYND)致力于与全世界旅游爱好者携手共度美好假期。作为全球最大的度假会籍及交换企业，温德姆寰球为旅游者提供拥有、交换和租赁度假体验的机会，同时享受温德姆提供的经济灵活的品质假期。公司经营范围遍布全球110个国家，为400万会员和业主家庭提供更多度假选择。旗下超过220家度假酒店为传统的分时度假经营模式开创了全新的视角，品牌涵盖Club Wyndham^®, WorldMark® by Wyndham和Margaritaville Vacation Club^® by Wyndham；旗下全球度假交换行业领导企业RCI拥有超过4300加盟度假村；旗下北美最大的专业度假租赁管理服务商Wyndham Vacation Rentals拥有近9000间度假租赁物业。公司在全球范围内的25000名员工年复一年为全球各地会员提供铭记终生的卓越度假体验。对我们而言，您的假期就是我们的一切。了解更多信息请登录WyndhamDestinations.com. 关注我们的Twitter账号：@WynDestinations; Facebook账号：@WyndhamDestinations; Instagram账号：@WyndhamDestinations; YouTube账号：@WyndhamDestinations; LinkedIn账号：@WyndhamDestinations.

Media contact:

媒体事务联系人

Angie Christofis
61 7 5512 8250
61 7 410 336 189
angie.christofis@wyn.com